"A high standard of customer service is by far the most important component in improving the perception of a company, with 83% citing it." survey of Directors of Top 500 Companies.
How your staff handles customers will determine the future results of your company. We at Evision Success believe that we can provide the key to your success in an increasingly competitive economy.
Mystery Shopping is a performance evaluation process and a valuable tool highlighting interaction between staff and customers.
In a highly competitive industry where the level of service you provide really does count, more and more commercial, public and voluntary sector organizations are discovering the true benefits of using mystery services. You may spend vast amounts of money on advertising and marketing your business, but what happens when those customers make contact with your staff?
You may wish to monitor your staff product knowledge, the availability of goods and services, compliance to your standards and procedures, or to congratulate your staffs behavior and passion. Evision Success can offer a customized mystery shopping service, tailored to your exact needs and flexible to meet all budgets. We use an industry leading reporting system, allowing you to access results online 24/7, We have a dedicated team of allocates, data analysts and experienced shoppers, along with a professional team of industry consultants and trainers.
In fact we have the complete mystery shopping service!
Face to Face Mystery Shopping A visit is made to your location by one of our experienced surveyors, posing as a ‘real customer’. Using agreed scenarios, they will record the actions taken by your staff on a tailor made online questionnaire.
Telephone Mystery Shopping Many potential customers will have their first dealings with your business over the phone. Are your staff creating that all important good first impression. Are they polite and knowledgeable about the services and goods that you offer? Our telephone call surveys provide you with a comprehensive report and digital recording of each call.
Online Mystery Shopping Within an ever-changing world of technology, increasing numbers of your customers will be contacting you by email or via the internet. This form of evaluation allows us to access response times and quality of response to emails, along with whether your website is informative and user friendly.
1. Web: your company can view your very latest results 24/7 on our website. Each of your managers will have access to their individual account and be able to view only what you wish them to see.
2. Email: Haven't the time to check the website daily? We can send the data to you via email. You can choose to be emailed every time a survey is published or only when a high or low scoring survey is published.
3. Print and Excel: We can turn any selection of surveys or summary report into a PDF document ready for easy printing. And can turn any data into an excel spread sheet.